When you open an account with us we confirm your identity, which may be automatically verified via databases that hold a range of information about people. However, we may need to ask you to submit documents when your deposits and/or withdrawals reach certain levels.
To make your withdrawal or deposit as straightforward as possible, we suggest that you provide the following information in advance so that your account is ready.
In certain cases, such as when making significant deposits/withdrawals, we will require documents to be certified/notarised.
One of the following documents may be used to verify your identity:
The identity document must show your full name, your date of birth and your country. The document is to be fully valid and in date, with the expiry date clearly visible.
You may verify your address with a utility bill, such as a gas, electricity, water or telephone bill, a tax bill, or a bank statement. The bill / statement may not be more than 3 months old and should clearly show your name and home address.
When making a significant withdrawal or deposit, we may need to make sure that you are the holder of the corresponding bank account or debit card.
We will need to see the front and back of the debit card used with Lycalotto.com. The card owner’s full name, the first 4 and last 4 digits of the card number should be clearly visible. Please cover the middle 8 digits.
Your bank statement should correspond with the bank account into which you would like to make your withdrawal / from which you have made a deposit to Lycalotto.com.
The statement must show the date of issue, your full name, your home address and your account number. The statement must not be more than 3 months old.
We take player protection very seriously and we want to make sure that you never gamble more than you can afford.
For this reason, we may need to check that the amount you spend with us is within your means. We may ask you to explain how you fund your gambling with us and may request an affordability check. You may be asked to provide evidence of earnings or other documents verifying a reliable source of income or wealth.
Evidence of source of income / wealth may also be requested as part of our Anti-Money Laundering checks.
From time to time, we check that all the documents we have are still valid and up-to-date and we may request your most recent documents.
All documents should be sent to email@example.com.